How does the ITI Knowledge Management System work?

Define Supervisor Relationships

The first step in using the Knowledge Management System is to setup "supervisor" relationships which allow a doctor or trainer to access a user's knowledge profile and course activity records.

The supervisor relationship is setup by adding the doctor's and/or the trainer's Username into the Supervisor Field when a staff member registers for a new account. Or, after sign up, the staff member's Account can be modified (under Modify Details).

Where can I find the Supervisor Field?

How to add a supervisor to an account?

Define Knowledge Profiles

The next step is to define the Knowledge Profile for each employee, which defines which courses are to be completed by the employee.

Once a course is assigned to an employee's Knowledge Profile, the employee will receive a message after logging in, about which courses he/she must complete by doing the pretest, Instruction, and passing the Post-test to fulfill the requirements of the employee's training program.

Defining Knowledge Profiles helps employees target the right courses that are relevant to their performance requirements.

Additionally a supervisor can add "weights" to the individual's courses which will define how important each course is to an employee's overall knowledge. Also, part-time employees will have less weight for their courses when calculating the overall Knowledge Score for the whole practice and then comparing it to a national standard.

Document Learning & Reprinting Certificates

The Knowledge Management System allows the User and Supervisor to view which Pretests and Post-tests that have been taken by the User and at what point in time. Also, the score that was achieved on each Post-test is reported. If the User passed the Post-test, the Continuing Education Certificate that was earned is listed and available to print.

To create a report on which certificates have been earned, the Supervisor selects the User in the drop-down menu, selects "All Courses" in the next drop-down menu, selects "Certificates" in the Report Type, specifies the date range or leaves the dates blank, clicks the "Table" button, and clicks "Refresh." All completed post-test attempts are listed in the Table. Only the passing post-test scores have a CE Certificate that can be viewed and printed showing the CE credits that have been earned.

Analyze Knowledge Levels and
Identify Knowledge Gaps

The Knowledge Management System allows the User and Supervisor to view charts of the knowledge levels for each employee, for the entire practice, and for each course. A historical timeline allows the doctor to monitor the improvements in knowledge levels over time.

To identify knowledge gaps for individual employees, simply create a report of the pretest scores for each employee. The lowest pretest scores reveal the areas the employee needs to focus learning activities.

To identify knowledge gaps for all the employees of the practice, create the practice pretest score report for each course. The courses with the lowest pretest scores are the gaps in the practice knowledge gaps.

If, for example, if the doctor notices an increased number of bond failures, the Knowledge Management System allows him or her to review pretest and post-test scores for all of the Bonding courses for all employees and for individual employees. The comprehensive training system allows targeted learning to correct the problem.